Refunds & cancellation
How to request help, cancel an unpaid checkout, or ask us to review a software license purchase.
This policy is available in English and Arabic. The English text is shown below. العربية · English
DOMA Player provides media-player software, device licensing and playlist-management tools. A software purchase does not include paid TV channels, movies, series or a third-party content subscription.
1. Scope
This page applies to purchases of DOMA Player software licenses through this website. It does not sell or refund a third-party TV or content subscription. Mandatory consumer rights and payment-provider dispute rights remain available.
2. Before payment and cancellation
Check that a published compatible version is available for your device and use the eligible 7-day trial before purchasing. Review the Device ID, term, currency and amount. You can close checkout before completing payment. Website payments are one-time purchases; there is no automatic recurring subscription to cancel.
3. Request a review
Contact support@domaplayer.com with your transaction reference, purchase date, reply address and a short explanation. A Device ID helps resolve activation issues. We review duplicate charges, completed payments without activation, material technical failures and purchases made in error according to the circumstances and applicable law. Do not send full card information or passwords.
4. Processing a request
We may ask for proportionate proof of purchase and help troubleshoot a technical issue. If a refund is due or approved, it is returned through the original payment method where supported. Processing time is controlled in part by PayPal, the store and the issuing bank; support will provide the available status. A refund or payment reversal may remove the entitlement associated with that purchase.
5. Digital-service and store rights
A free trial does not waive legal rights. Starting use or activation does not by itself establish that you have waived a statutory cancellation right. Where the law requires express consent or acknowledgment for immediate digital supply, those requirements still apply. Store and reseller purchases follow the seller’s process and applicable law; use the seller details on the receipt.
6. Charged without activation
Do not repeatedly pay for the same device. Send the transaction reference to support@domaplayer.com so we can check payment and activation records. Pending payments are not treated as completed licenses.